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Team or Creator

MERKA.G will continue to actively support the gaming industry and e-Sprots. Why not join MERKA.G in helping to liven up the gaming industry?

Please apply for collaboration/providing requests here.

For collaboration and service requests, click here

COLLABORATION

Frequently Asked Questions

Does MERKA.G STORE ship domestically?

Our store is based in Ibaraki City, Osaka Prefecture, and all custom work is done within Japan. Therefore, we can start custom work immediately after ordering, and we can ship quickly. *Excluding pre-order items.

What is a Custom Controller?

This is a high-quality custom controller that customizes the design and functionality of the original controller. Because it is based on a brand new original controller, it boasts a quality that cannot be compared to third-party products.

Find out which controller is best for you ▶

When is the delivery date?

We will ship your order within 7 to 10 business days.
*If you select the TMR stick, shipping may be delayed.
*Please note that regular holidays are not included in the number of business days.

About after-sales service

At MERKA.G STORE, dedicated supporters provide after-sales service. We respond to inquiries within 24 hours. We will do our utmost to respond quickly and give customers a sense of security. *Inquiries made on holidays will be answered on the next business day.

Do you have any discount coupons?

Add the official MERKA.G LINE account as a friend to receive a 5% off coupon.

Please feel free to use this when making a purchase.

Add friends here

What payment methods do you support?

We accept convenience store payments, various credit cards, deferred payment, Paypal, LINE Pay, Merpay, PayPay, Google Pay, Apple Pay, Rakuten Pay, and carrier payments.

Will a receipt be issued?

It will be included with the product. If you do not need a receipt for a gift, etc.

If so, please write it in the order notes on the cart page.

*If the delivery address and the name of the person placing the order are different, the receipt will not be included.

See All FAQs

For questions or inquiries, please contact us here

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