MERKA.G CARE+ | For extended use of game controllers

If it breaks, it's not the end.

That feel I've been holding for hours.
Countless victories and unforgettable defeats have all been with this one car.
We will continue to provide care to ensure comfortable use.

Which one are you?

repair

If a problem occurs

The stick moves on its own

Buttons not responding

The pressure feels strange

Upgrade

I want to change the feel of the controls

I want to change to a TMR stick.

I want to make it a click trigger

I want to add a back button

All reception and quotes will be done via LINE.

Symptom check / Automatic sending of estimated fees / Shipping destination information

Consult about repairs and customizations via LINE

* Only applies to MERKA.G custom controllers

About fees

For both repairs and upgrades, a basic fee will be charged, which includes disassembly, reassembly, maintenance, and cleaning.

Depending on the symptoms and your needs, the cost of necessary parts and labor will be added to the basic fee.

*The final cost will be announced after we have checked the condition.

*The fees shown are estimates that will be added to the basic fee.

Repair service
Upgrade

Symptoms and areas that can be repaired

If you experience any misalignment or discomfort in operation over time, we will check the symptoms and make any necessary adjustments or repairs.

*Before repair, the following may improve the situation.

How to reset

Product Manual

Stick failure

Trigger bumper repair

Back button repair

○△□✕ buttons and directional pad

Main board repair

Battery replacement

Title

Basic fee: ￥3,000

Disassembly, reassembly, maintenance and cleaning included

*Additional costs may apply depending on the symptoms and replacement parts.

*The final repair cost will be announced after we have checked the condition.

*Additional fees will be added based on the basic fee.

Service details

stick

Repairs for stick drift, strange noises (creaking), and no response

Analog stick:

￥2,000～￥3,000

TMR Stick:

￥4,000～6,000

L1L2R1R2

We repair issues such as chattering, unresponsiveness, and spontaneous response.

Price: ¥2,000-¥4,000

Back Buttons/Paddles

We repair issues such as back buttons and paddles being sunken, chattering, not responding, or responding on their own.

Price: ¥1,000 - ¥5,000

○△□✕ buttons and directional pad

We repair issues such as buttons that are recessed, chattering, unresponsive, or responding on their own.

Price: ¥1,000 - ¥3,000

Main board replacement

We repair problems such as controller not being recognized, not starting up, water damage, and speaker failure (noise/not being recognized).

Price: ￥12,000

Battery replacement

If you feel that the charge is decreasing quickly, replace the battery.

Price: ￥1,000

Important Notices for Repairs

Please be sure to check the following points beforehand to ensure your safety.

We will do our best to accommodate your request, but depending on the condition and structure of the controller, we may not be able to accommodate your request.

Depending on the nature of the problem, repairs may be required across multiple parts.

In that case, we will check the condition of the product, including any related areas, and propose the most appropriate repair plan.

Defects or deterioration that cannot be detected from the outside may be discovered after disassembly.

If additional work or costs are required, we will always inform you in advance and ask for your confirmation before proceeding.

Depending on the damage to the circuit board or the internal structure, repair or replacement may not be possible. In that case, please refrain from attempting any unnecessary work.
We will explain the current situation and let you know whether we can help.

After repairs are completed, we will check the operation of each function and return the product in the best possible condition.

However, please note that depending on the length of time the product has been used and individual differences, it may be difficult to restore the product to the exact same condition as when it was new.

Even if the problem occurs in the same location, it may occur again due to usage conditions or deterioration over time.

CARE+ also handles re-repairs and readjustments as needed.

If you have any questions or concerns, please feel free to contact us in advance via our official LINE.

We will check the situation and provide you with as clear an explanation as possible.

Upgradeable Custom

The control feel, response, and ease of use are optimized to suit your current playing style.

Add/remove vibration

Stick cap replacement

Click Trigger Bumper

Smart Button

TMR Stick

Custom back buttons

Title

Basic fee: ￥4,000

Disassembly, reassembly, maintenance and cleaning included

*Additional parts and processing fees will be charged depending on the customization you require.

*We will inform you in advance whether this is possible and any additional costs.

*Additional fees will be added based on the basic fee.

Service details

振動機能追加・除去

Removing the vibration feature allows for a lighter controller, ideal for competitive gaming. Conversely, you can add vibration to a controller that doesn't have it.

Vibration removal: ¥500

Add vibration: ￥2,000

Stick Cap

It is possible to change to a Pro Stick, which improves the feel and grip. *When using Freak, the original stick is recommended.

Genuine: ￥500

Pro Stick: ￥2,000

Click Trigger Bumper

By incorporating mouse switches into the L1R1/L2R2, you can achieve the same sound and feel as a mouse click. The pressing width is significantly reduced, allowing for an instantaneous response the moment you press.

Fee : ￥8,000

スマートボタン

The smart action buttons now have a slightly firmer, more "popping" feel when pressed. They're not too light, making them easy to press repeatedly and providing stable operation.

Price: ￥5,000

TMR Stick

We will replace the original stick with a TMR stick. *Controllers that have been sent in for repair several times may not be accepted.

Price: ￥8,000

Back paddle

Additional buttons are placed on the back of the controller, allowing for a variety of operations without moving your thumb. *Adding rear paddles is not possible due to specifications, and adding 0 to 2 paddles is also not possible due to specifications.

2 pieces > 4 pieces : ¥7,500

Version 1 > 2: ￥2,000

背面ボタン

Additional buttons are placed on the back of the controller, allowing for a variety of operations without moving your thumb. *Adding rear paddles is not possible due to specifications, and adding 0 to 2 paddles is also not possible due to specifications.

2 pieces > 4 pieces: ¥3,000

Remapping function: ￥5,000

Cap change: ￥800

Important notes for upgrading

To ensure you can upgrade with peace of mind, we have summarized the points you should check in advance.

Depending on the time of purchase and model specifications, it may not be possible to upgrade to FusionX.

We will check the situation in advance and let you know whether we can help.

Due to their structure, TMR stick and rear button type (4 rear buttons) configurations do not support adding vibration functions.

If you wish to upgrade a genuine controller other than a MERKA.G custom product, please check our "Bring-in Service" option.

Depending on the specifications and structure of the board, some functions may not be replaceable or addable. We will not attempt any excessive modifications and will make proposals that prioritize safety and stability.

After the upgrade, we will check the operation of each function, confirm the operability and stability, and then return the device in the optimal condition.

If you have any questions or requests, please feel free to contact us in advance via our official LINE.

After reviewing the details, we will guide you through the most appropriate upgrade method.

Service details

From consultation to return, it's just 6 easy steps.

1 Consultation/Price confirmation (LINE)

First, add us as a friend on our official LINE account and fill out the request form that will be automatically sent to you.

Once you submit the form, you will automatically receive a rough estimate.
If there are no problems with the content, press the "Request" button to complete the request.

2 controllers sent

If you agree to the request, please send the controller to us.

Please use appropriate packaging such as cushioning materials to prevent damage during transportation.

■ Shipping fees

・Customers who have signed up for the 6-month additional warranty: Free round-trip shipping ・Initial defects within one month of purchase: Customer is responsible for one-way shipping ・Other than the above: Customer is responsible for round-trip shipping

*Information may vary depending on the situation. If you have any questions, please contact us in advance via LINE.

3Start work and check the status

Once the controller arrives, our technical staff will check its condition and begin work.

Depending on the issue, we will carry out repairs or upgrades.
If additional work or costs are required, we will contact you in advance to confirm the details.

4Final operation confirmation/work completion report

After the work is completed, we will check the operation of each function and check the operability and stability.

We will report on the work we have done and let you know if there are any concerns.

5. Payment Instructions

Once the work is completed, we will let you know the final price.

Once we have confirmed your payment, we will begin preparing the item for return.

6. Product shipping and returns

The controller will be carefully packaged and shipped to you.

If you have any problems or concerns, please feel free to contact us via our official LINE.

If you have any questions or concerns, please feel free to contact us via our official LINE.

Frequently Asked Questions

Can I receive service for controllers other than MERKA.G?

Sorry, this service is only available for MERKA.G custom controllers.
Controllers made by other manufacturers are not eligible.

フリマアプリなどで購入したPADも修理可能ですか？

I'm sorry.
Repairs and upgrades are only available for genuine MERKA.G purchases.
We cannot handle products purchased through flea market apps, etc., as we are unable to accurately grasp the configuration and specifications.

修理やアップグレードにはどのくらい時間がかかりますか？

The process usually takes 5-7 business days to complete after the controller arrives.
However, depending on the content and traffic situation, it may take up to 10 business days.

*The work on the TMR stick (with regulator) will take approximately 3 to 4 weeks.

過去モデルでも対応可能ですか？

Basically, we can accommodate your request.
However, some options may not be available for some older models or depending on the specifications.
We recommend checking LINE in advance.

何度も修理できますか？

Yes, multiple repairs are possible.
However, repeated repairs can put stress on the circuit board and internal parts, and depending on their condition, additional costs may be incurred.

修理後の保証はありますか？

Yes, after the repair is completed, we provide a two-week warranty on the repaired part only.
*The warranty does not cover malfunctions caused by dropping the product, getting it wet, or external factors.