Shipping policy
【Shipping Methods】
- Standard Shipping: Yamato Transport (Free for orders over ¥20,000)
- Courier Service (for repairs only): Yamato Transport (¥750–¥1,450)
- Yu-Packet: Japan Post / Yamato Transport (Free)
- Regular Mail: Japan Post
- Express Mail: Japan Post (+¥300)
- International Shipping (outside Japan): Shipped via DHL
【Return Policy (Special Conditions)】
- Returns are accepted only for unopened items within 7 days of delivery.
A 15% handling fee will be deducted from the refund amount.
This 15% fee covers costs already incurred, such as production setup, part preparation, and controller disassembly.
- If defects or malfunctions are confirmed within 7 days of delivery, we offer returns, refunds, or exchanges. Replacement items will be shipped after we receive the defective product.
- After 7 days, we provide free repair service instead of returns.
- Returns due to customer errors (e.g., incorrect size or color selection) are not accepted.
【Return Shipping Fees】
- If there is no defect, the customer is responsible for return shipping costs.
- Used products cannot be returned.
- Returns for personal reasons are not accepted unless the product is defective.