How to reset your controller

We will show you how to reset Dualsense (PS5 controller)! We will also show you what to do when you can't press the reset button, so if you want to solve problems with your PS4 controller, please take a look.

MERKA.G PS5 Dualsense Custom Controller FusionX Back Button Back Paddle カスタムコントローラー背面ボタン背面パドル

What you need

PS5 console

Please prepare your PS5 console so that you can check its operation after resetting.

USB cable

When checking operation after a reset, you must do so using a wired connection.

Thin rod

The reset button is located deep inside a small hole, so you will need a thin rod to press it.

1. Turn off the power to your PS5 console

If your PS5 is already powered off, skip this step.
*Please proceed to step 2.

If the power is on, first close all running games and apps.

Next, on the home screen, press the PS button on the controller and select "Power" > "Turn Off PS5" on the far right of the menu that appears.

After confirming that the power light on the PS5 console is completely off, proceed to step 2.

2. Reset the controller

Next, press the reset button on your controller.
The reset button is located behind a small hole on the back of the controller.
It is difficult to press it with your finger, so use a thin object such as a toothpick or paperclip and press and hold it for about 3 to 5 seconds.

■What if I can't press the reset button?

Because the holes are small, it may be difficult to insert a thick toothpick, etc.
In such cases, use something thinner, such as a sewing needle or a thin pin.

3. Connect to the device via USB or C-TYPE cable

Finally, connect the PS5 console and controller with a USB cable and press the PS button on the controller. If the PS5 turns on, the reset is complete.

Frequently Asked Questions

Does MERKA.G STORE ship domestically?

Our store is based in Ibaraki City, Osaka Prefecture, and all custom work is done within Japan. Therefore, we can start custom work immediately after ordering, and we can ship quickly. *Excluding pre-order items.

What is a Custom Controller?

This controller is a customized version of the original controller in terms of design and functionality. Because it uses a brand new original controller, it boasts a level of quality that cannot be compared to third-party controllers.

Find out which controller is best for you ▶

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At MERKA.G STORE, dedicated supporters provide after-sales service. We respond to inquiries within 24 hours. We will do our utmost to respond quickly and give customers a sense of security. *Inquiries made on holidays will be answered on the next business day.

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